Warranty Information

🛡 Warranty Information

At A1 Lock & Safe, we want you to feel confident in your purchase. All of our ULTRALOQ products are backed by the official ULTRALOQ manufacturer’s warranty, along with our own customer support guarantee.

ULTRALOQ Smart Locks Warranty

  • Coverage Period: 18 months – 2 years (depending on the model).

  • What’s Covered:

    • Mechanical parts

    • Electronic components (circuit boards, sensors, WiFi modules)

    • Factory defects and workmanship issues

  • What’s Not Covered:

    • Normal wear and tear

    • Cosmetic damage (scratches, dents, etc.)

    • Damage caused by incorrect installation, misuse, or modification

    • Lost keys, NFC tags, or accessories

ULTRALOQ Security Cameras Warranty

  • Coverage Period: 1 year limited warranty.

  • What’s Covered:

    • Camera lens and electronics

    • Connectivity issues caused by hardware defects

  • What’s Not Covered:

    • Physical damage from accidents or weather outside rated conditions

    • Unauthorized repairs or alterations

How to File a Warranty Claim

  1. Locate your proof of purchase (order confirmation email or receipt).

  2. Gather product details: model, serial number, and a description of the issue.

  3. Contact our support team at a1lockandsafellc@gmail.com.

  4. If approved, we’ll provide instructions for repair, replacement, or return.

A1 Lock & Safe Customer Guarantee

In addition to the ULTRALOQ warranty, we offer:

  • 30-Day Return Policy on all unopened, unused products.

  • Dedicated Support to help with installation and troubleshooting before warranty service is needed.

Need Help?

For warranty questions or to start a claim, please visit our Support Page or email us directly. Our team will guide you through the process to ensure a smooth resolution.